Frequently Asked Questions
You will need to use a PC, tablet or laptop to make changes in your account, not the APP.
Contents may change due to service terms change or software updates without any notice.
This can not be done on the APP
Your password can only be reset on the desktop site on a PC, laptop or tablet https://track-wise.live
Under the LOGIN box is the RECOVER PASSWORD link
After trial period expiration object status changes to inactive. To continue using our service, subscribe to Plan, instructions in the link below.
Be sure to click the spanner and activate device after purchase
https://track-wise.co.uk/activate-device/
If objects are not activated within 30 days, account and associated data will be deleted from our service.
An unlimited number of devices can be assigned to the same account.
1. Goto the website Track-Wise.Live
2. Click on the link ‘create account’
More information found here https://track-wise.co.uk/register-account-device/
Subscription plan is assigned to your account, however under certain circumstances you can request to move it to a new account, just contact us.
You need to purchase a track wise trackerclick this link https://www.amazon.co.uk/dp/B0D3M8W3LL
You can delete old device safely. License won’t be lost, it will be automatically brought back to billing section, including period left.
Click on the cart’ button at the top of the screen 
Be sure to click the spanner and activate device after purchase
More information can be found here https://track-wise.co.uk/activate-device/
You will need to use a PC or laptop for this process, if for any reason you are not able to access this, we can do it on your behalf. Please let us know the name of the device and the email account you use to log in, as well as the term you would like to purchase.
Please send this information to [email protected]
PAYG Prices
1 month top up £5.99 = £5.99
6 Months top up £4.99 = £29.94
12 Months top up £3.99 = £47.88
PAYG Prices
1 month top up £5.99 = £5.99
6 Months top up £4.99 = £29.94
12 Months top up £3.99 = £47.88
Yes, it can be upgraded at any time, just contact us.
OSM Maps come as standard, but you can request different maps at no extra cost
